Data deletion

Delete your Koinara data

1. Email admin@koinarahq.com with the subject “Delete my data”, from the email address on your account if you have one.
2. Tell us what to delete: your whole account, your company’s account (owners only), or only the information connected to a service such as Facebook or Instagram.
3. We confirm your request within 3 business days and finish deleting within 30 days. We email you when it is done.

Team members can also remove their profile photo and clear their profile details and mobile number themselves on the Team page in Koinara. Untick the text message box there to stop texts.

Some records must be kept by law, such as payment and tax records. We keep only those, only as long as required, and delete the rest.

Delete data from Facebook and Instagram

If you connected a Facebook Page or Instagram account to Koinara:

1. Remove Koinara’s access in Facebook: open Settings and privacy, then Settings, then Apps and websites, find Koinara and choose Remove.
2. Then email admin@koinarahq.com with the subject “Delete my Meta data”. We delete everything Koinara received from Facebook and Instagram for your account (access tokens, page and account details, and post results) within 30 days and confirm by email.

Delete data from Google

To disconnect Google Calendar or Google Drive, remove Koinara at myaccount.google.com/permissions, then email us as above and we will delete what Koinara received from Google.

If you are a client of a media company

If you booked a shoot or received a delivery from a company that uses Koinara, you can ask that company or us. Email admin@koinarahq.com with the company name and the email address you used, and we will work with the company to delete your information.