Terms of Service

The service

Koinara helps real estate media companies run their business: online booking, scheduling, call sheets, editing workflow, video review, media delivery, property websites, client invoices and payments, and team pay. We keep improving Koinara, so features may change. We will tell account owners before removing anything important.

Accounts

• Keep your sign in details private. You are responsible for what happens in your account.
• Owners and admins decide who joins their company and what role each person has.
• Give accurate information and keep it up to date.

Subscriptions and billing

• Paid plans are billed monthly in advance through Stripe after any free trial. Prices are shown before you subscribe.
• You can cancel at any time. Cancelling stops the next charge; you keep access until the end of the period you paid for.
• Fees are not refunded for partial months unless the law requires it.
• If a payment fails, we will let you know. If it is not fixed, some features may be paused until it is.

Payments from your clients

Client invoices are paid to your company’s own Stripe account through Stripe Connect. Koinara is not a party to the sale between you and your client, and Stripe’s terms also apply to your Stripe account. You are responsible for your prices, refunds, sales tax settings and any disputes with your clients.

Your content

• You own the photos, videos, files and information you put into Koinara (“your content”). You give Koinara permission to store, process and display your content only as needed to run the service for you, for example to show a property website you publish.
• You confirm you have the rights to upload your content and that your clients and team agreed to how you use their information.
• You can export or delete your content. See the Privacy Policy and the Data deletion page.

Acceptable use

Do not use Koinara to:

• break the law or anyone’s rights, including copyright and privacy;
• send spam, or text or email people who did not agree to receive messages;
• upload harmful code, or try to get into accounts or data that are not yours;
• resell or copy Koinara without our written permission.

Text message terms

Koinara sends text messages about your account, bookings and sign in codes to people who agreed by ticking the text message box next to their mobile number. Agreeing is never required to book or buy anything.

• Mobile numbers and SMS consent are never shared or sold to third parties for marketing purposes.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or email admin@koinarahq.com.
• Carriers are not responsible for delayed or undelivered messages.

Companies using Koinara agree to text only people who gave consent, and to honor STOP right away. See our Privacy Policy for how mobile numbers are handled.

Other services

Koinara works with services such as Stripe, Google, Facebook, Instagram, Mux and Twilio. When you connect or use them, their own terms apply too, and we are not responsible for how they work.

Ending your account

You can close your account at any time by emailing admin@koinarahq.com. We may suspend or close an account that breaks these terms or puts others at risk, and we will tell you why when we can. After an account closes, we delete its data as described in the Privacy Policy.

No guarantees

We work hard to keep Koinara running and your data safe, but Koinara is provided “as is”. To the extent the law allows, we do not promise it will be uninterrupted or free of errors, and we are not responsible for lost profits or indirect losses. Our total responsibility for any claim is limited to what you paid Koinara in the 12 months before the claim.

Your responsibility

If someone makes a claim against Koinara because of your content or how you used Koinara in breach of these terms, you agree to cover the reasonable costs of that claim.

Changes to these terms

If we make important changes, we will update the date at the top and email account owners before they take effect. Using Koinara after that means you accept the new terms.

Law

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules.

Contact

Koinara, Inc. · admin@koinarahq.com