Privacy Policy

Who we are

Koinara is run by Koinara, Inc., a Delaware corporation (“Koinara”, “we”, “us”). You can reach us at admin@koinarahq.com.

Who this policy covers

• Our customers: media companies that use Koinara, and the owners and team members (photographers, editors, office staff) who sign in.
• Their clients: real estate agents, homeowners and others who book a shoot, receive a delivery, review a video or pay an invoice through Koinara.
• Visitors to koinarahq.com and the property websites made with Koinara.

When a media company uses Koinara to work with its clients, that company decides what it collects and how it uses it, and we handle that information on its behalf. If you are a client of a media company, you can also contact that company directly.

What we collect

• Account details: name, email address, mobile number, profile photo and any profile details you choose to add.
• Company details: company name, services and prices, team members, schedules and pay rates.
• Booking details: property address, shoot date and time, access notes, on site contact, agent name, brokerage, email and phone.
• Files: photos, videos, floor plans and other media uploaded for delivery, and notes left on videos.
• Payment details: amounts, invoices and payment status. Card details are entered on Stripe and never stored by Koinara.
• Messages: team chat, emails and texts sent through Koinara, and whether you agreed to receive texts and when.
• Demo requests: if you ask to see our demo, your name, email, company and when you opened it, so we can give you access and follow up about Koinara.
• Technical details: sign in cookies, device and browser type, pages used and error reports, so the service works and stays secure.

How we use it

• To run Koinara: book shoots, schedule teams, deliver media, send invoices, take payments and calculate team pay.
• To send messages you expect: sign in codes, booking confirmations, reminders, delivery notices and receipts.
• To keep accounts secure, prevent fraud and fix problems.
• To answer support requests and improve Koinara.

We do not sell personal information, and we do not use your clients’ information to market to them ourselves.

Payments with Stripe

Payments in Koinara are processed by Stripe. When a client pays an invoice, they pay the media company’s own Stripe account. Stripe receives the card and billing details needed to process the payment and handles them under its own privacy policy. Koinara receives the payment result (amount, status and the payer’s email) so the invoice can be marked paid. We never see or store full card numbers.

Google, Facebook and Instagram accounts you connect

Some features let you connect other accounts. We only access them after you choose to connect, and only for the feature you turned on:

• Google: Google Calendar (to block busy times and add shoots to your calendar), Google Drive (to create and link project folders) and Google Maps (to suggest addresses and measure drive time).
• Facebook and Instagram: to post finished listing media to pages and accounts you manage, and to show results of those posts.

Information from these accounts is used only to provide the feature you connected. It is never sold, never used for advertising and never shared with others except as needed to run that feature. Koinara’s use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect any account at any time, and you can ask us to delete what we received from it (see Data deletion).

Text messaging

Koinara can send text messages about your account, bookings and sign in codes, but only to people who agreed by ticking the text message box next to their mobile number. Agreeing is never required to book or buy anything.

• Mobile numbers and SMS consent are never shared or sold to third parties for marketing purposes.
• We share mobile numbers only with the service that delivers the messages (such as Twilio), and only to send messages you agreed to.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or email admin@koinarahq.com.

We keep a record of when you agreed and the number you agreed for, and we stop texting a number as soon as it replies STOP.

Who we share information with

• The media company you work with, and its team, as needed to do the job.
• Service providers that run parts of Koinara for us, under contracts that limit their use of the information: Supabase (database and file storage), Vercel (hosting), Stripe (payments), Resend (email), Twilio (text messages), Mux (video), Google Maps (addresses and drive time) and Sentry (error reports).
• The public, only for things meant to be public, such as a property website a media company publishes.
• When required by law, or to protect the rights and safety of people and Koinara.
• If Koinara is sold or merged, the new owner would continue to follow this policy.

How long we keep it

We keep information while an account is active. When a company closes its account or someone asks us to delete their information, we delete it within 30 days, except records we must keep by law (such as payment records). Backups are cleared on their normal schedule.

Your choices

• Update your profile and mobile number on the Team page in Koinara, and untick the text message box at any time.
• Ask for a copy of your information, ask us to correct it, or ask us to delete it by emailing admin@koinarahq.com.
• Disconnect Google, Facebook or Instagram from Koinara, or from those services’ own settings.
• Residents of California and other states with privacy laws have these rights too. We will not treat you differently for using them.

Security

Information is encrypted in transit, access is limited by role (for example, photographers only see their own jobs and pay), and every company’s data is kept separate. No system is perfect, so please tell us right away at admin@koinarahq.com if you think something is wrong.

Children

Koinara is a business tool and is not meant for anyone under 18. We do not knowingly collect information from children.

Changes to this policy

If we make important changes, we will update the date at the top and let account owners know by email before the changes take effect.

Contact

Koinara, Inc. · admin@koinarahq.com